Frequently Asked Questions
FAQ
At Acematiks, we aim to provide clear and concise answers to your inquiries. Here are some of the most frequently asked questions categorized for your convenience:
How do I place an order?
Navigate to the 'Order Now' button or Pricing page, fill in the details of your assignment, upload any necessary files, and proceed to checkout.
What is the turnaround time for my order?
The turnaround time varies depending on the complexity and length of your assignment. However, we always strive to meet your deadlines.
How will I receive my completed order?
Once your order is completed, you will receive a notification email with a link to download your completed work from your client dashboard.
Pricing and Payment
How are prices determined?
Prices are based on the type of service, complexity, and the deadline of your assignment.
What payment methods do you accept?
We accept a variety of payment methods including credit/debit cards and online payment platforms.
Revision and Refund Policies
How do I request a revision?
You can request a revision through your client dashboard within the grace period, as per our Revision Policy.
How do I request a refund?
Refund requests can be made in writing within the grace period, as per our Refund Policy
Working with Writers and Tutors
How do I communicate with my writer or tutor?
You can communicate with your assigned writer or tutor via our account managers through our messaging system in your client dashboard.
Can I choose my writer or tutor?
Yes, premium subscribers can select a preferred writer or tutor, subject to their availability and expertise in the required field.
Account Management
How do I create an account?
Click on the 'Sign Up' or ‘Create An Account’ button on our website and fill in the necessary details to create your account.
How do I reset my password?
Click on the 'Forgot Password' link on the login page and follow the instructions to reset your password.
Additional Support
Can’t find the answer to your question?
Click on the 'Sign Up' or ‘Create An Account’ button on our website and fill in the necessary details to create your account.
How do I reset my password?
Feel free to Contact Us for further assistance. Our support team is available 24/7 to assist you.
